Valley Vibes Returns Policy
Welcome to Valley Vibes, your go-to destination for unique and exciting finds! ✨ We want you to be completely satisfied with your purchase, which is why we offer a straightforward and customer-friendly return policy.
Standard 30-Day Return Policy
If you’re not entirely satisfied with your purchase, you can return it within 30 days of receiving your item. Here’s how it works:
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please retain all original tags and labels.
- Process: To initiate a return, please contact our customer service team at [email protected]. We’ll provide you with detailed instructions on how to send your item back to us.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a specified timeframe.
- Exchanges: If you need to exchange an item, please contact us with your order number and the details of the item you wish to exchange. We will guide you through the process.
Exceptions & Non-Returnable Items
Certain items may not be eligible for returns, such as perishable goods, custom products, and personal care items. Please check the product description for any specific return restrictions.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a Valley Vibes error (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Processing Times
Please allow up to 5-7 business days for your return to be processed once we have received your item. The time it takes for your refund to appear in your account may vary depending on your bank or credit card company.
Contact Us
If you have any questions about our return policy or need assistance with a return, don’t hesitate to reach out to our customer service team. We’re here to help you have the best shopping experience possible.
Thank you for shopping at Valley Vibes, where we bring you the most unique items with a commitment to quality and customer satisfaction.
